LIMA Client Survey
At Lima company, everyone C A R E S
In our quest to transform our Clients into Raving fans,
we live by our simple, but powerful C.A.R.E.S. principle.
Communication This is key to success in everything we do.
We clearly communicate the process and set expectations.
Accountability Our team takes responsibility for fixing the problem.
Responsiveness Readily reacting to a clients situation.
Empathy Acknowledge and understand the impact that the situation has on our clients.
Solution At the end of the day, make sure to solve the problem to our client's satisfaction
Date:   Contact Name:  
Client Name:   Technicians:  
Yes | No Did our dispatch team treat you properly?
Yes | No Was our response time good?
Yes | No Were our technician(s) courteous?
Yes | No Did our technician(s) clean up when finished?
Yes | No Did our technician(s) answer all questions or concerns?
Is there anything you would like to share that would further improve our service?
Thank you for your time.
Your business is very much appreciated.